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LPC Connect Hosts Personal Fraud Prevention Workshop

Personal Fraud Prevention Workshop

Did you know that area residents have been defrauded recently from online and telephone schemes? Reports of online and telephone fraud are on the rise, specifically among senior citizens. Scammers use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send money or give out personal information.

“We are committed to helping people in our communities be savvy consumers,” said LPC Connect’s general manager, Chris Hopp. “By collaborating with local law enforcement agencies, we want to stem the rise of fraud locally by educating our customers on the ways they can protect themselves from fraud.”

LPC Connect invites the public to a FREE 60-minute personal fraud prevention workshop on Tuesday, July 11, 2017 at 2:00 p.m. at the La Porte City Community Center, 300 1st St. LPC Connect will provide you with the tools you need to protect yourself from fraud. Attendees will learn how to spot a scam, report it to the proper authorities, and bring crooks to justice.

Call LPC Connect at (319) 342-3369 to reserve your seat. Refreshments will be provided.

Esquire and Universal HD to be Removed from FusionTV Premier Package

As of June 28, 2017, Esquire will be removed from our FusionTV Premier package because NBC Universal will cease distributing this network. On July 15, 2017 Universal HD will be removed from FusionTV Premier HD for the same reason. It has always been our goal to provide our customers with a variety of programming accompanied by the very best local experience possible. Unfortunately, we do not have any control when networks owners decide to discontinue a channel.

Please contact us at (319) 342-3369 if you have any questions.

Aureon Provides Quality Charity Grants to Iowan Communities

Aureon Charity Grant given to Hawkins Memorial Library LPC FFA/Ag Museum Receives Grant from Aureon

Aureon is pleased to announce that an Aureon Charity Grant has been awarded to two local organizations within LPC Connect’s service area. Hawkins Memorial Library in La Porte City received a grant for $300.00 to purchase cabinetry. The FFA Historical and Ag Museum received $250.00 to buy a showcase cube for the museum. Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grant was presented in conjunction with LPC Connect who sponsored the grant application.

Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas. We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods. Each proposal that is chosen by our Grant Committee reflects the organization's enthusiasm for serving their communities. Aureon looks forward to aiding future community-improvement projects and extends our best wishes to your own community development.

Get an Aureon Charity Grant Program application.

Accelerated speeds of our Internet plans for the same low priceLPC Connect Increases Broadband Speeds to Area Customers
• Faster Internet Speeds for the same Low Price •

LPC Connect is pleased to announce that we have raised Internet speeds for all Silver, Gold, Platinum, and Diamond high-speed Internet customers throughout La Porte City, Mount Auburn, and the surrounding rural areas we serve. Better yet, this Internet speed increase benefits both residential and business customers for no extra cost! There is nothing you need to do, as your speeds increased automatically.

  • Fusion Silver customers increased from 10Mbps/1Mbps to 20Mpbs/5Mbps
  • Fusion Gold customers increased from 20Mbps/2Mbps to 50Mbps/10Mpbs
  • Fusion Platinum customers increased from 30Mbps/3Mbps to 75Mpbs/15Mbps
  • Fusion Diamond customers increased from 50Mbps/5Mbps to 100Mbps/25Mbps

“LPC Connect’s 100% fiber-optic Fusion Network delivers the best broadband experience to our area combined with local customer service and support. Upgrading Internet speeds to our customers enables them to connect more devices online at the same time while streaming their favorite content,” said Chris Hopp, LPC Connect’s general manager.

Earlier this year we surveyed our customers and we received high marks in the areas of customer service, up-to-date products and services, local involvement in the community, knowledgeable employees, responsiveness, and service quality. Customers also appreciate that LPC Connect offers unlimited Internet plans, while many providers are choosing to meter broadband plans and imposing data caps on their Internet plans.

“LPC Connect employees are the people you will run into at church, ballgames, community celebrations, and donating their time to a variety of community groups. We care about making a difference,” said Hopp.

If you have questions about your new Internet speeds, please call us at (319) 342-3369

Georgia Reiter of Photographic Images by GeorgiaPhotographic Images by Georgia depends on LPC Connect's High-speed Internet, Telephone Service and Local Support

Photographic Images by Georgia was founded in 1996 by Georgia Reiter who is the sole proprietor and photographer. This community mainstay located at 1344 53rd Street in La Porte City. Georgia specializes in photographing weddings, portraits, commercial, and sports photography, with high school seniors being most of her clientele.

Georgia is multi-talented and when asked what makes her business unique, she said, “I work with my customers from start to finish, so I am fully aware of their requests. I can conveniently take both indoor and outdoor photographs for my clients at my location, with a wide variety of outdoor settings. They do not have the pressure of a time limit, with appointments set too close together. My indoor studio can handle large groups for family portraits. I have several years of experience, so I am comfortable working with children and photographing weddings, as they can require a lot of patience.”

LPC Connect has been serving Photographic Images by Georgia since 2014 with telephone, high-speed Internet and FusionTV services. What makes her most appreciate LPC Connect? “The telephone service provides a local number, for ease of contact and listing my business in the phone book. High-speed internet helps me be more productive in ordering my photographs online. With the large digital files and albums being uploaded, it is extremely important to have an internet provider that will streamline my orders as quickly as they do. Having the internet running without constant problems has been great! Local service with someone on the other end of the phone that will provide answers and help immediately is worth more than anything,” noted Reiter.

Georgia spoke highly of a recent experience with LPC Connect. “We recently remodeled and moved the location for our television. The access they had to work with was a difficult job, but they were successful and very competent,” praised Georgia.

For superior quality photography that will capture memories for generations, call Photographic Images by Georgia at (319)342-3602.

For information on reliable Internet service with hometown support, contact LPC Connect at (319)342-3369.

Aureon Charity Grant given to Hawkins Memorial LibraryAureon Provides Charity Grant to Hawkins Memorial Library

Aureon is pleased to announce that an Aureon Charity Grant has been awarded to the Hawkins Memorial Library in La Porte City. They received a grant for $500.00 to purchase new book bins. Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grant was presented in conjunction with LPC Connect who sponsored the grant application.

Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas. We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods. Each proposal that is chosen by our Grant Committee reflects the organization's enthusiasm for serving their communities. Aureon looks forward to aiding future community-improvement projects and extends our best wishes to your own community development.

Scholarship Opportunity through Iowa Communications Alliance

Iowa Communications AllianceWe are happy to share a scholarship opportunity with you. LPC Connect is a member of the Iowa Communications Alliance (ICA), making this scholarship opportunity available to any high school senior who receives service from LPC Connect. One or more $2,500 college scholarships are available. The purpose of this support is to aid students from rural areas across Iowa with financial assistance to pursue higher education.

Students must complete the application online at https://form.jotform.com/63123898551159

The application deadline is March 24, 2017.

See the Scholarship Application Guidelines for complete information.

Please contact us at (319) 342-3369 if you have any questions.

Aureon Network Services Scholarship Program

Aureon Network Services Scholarship ProgramThe Aureon Network Services Scholarship Program is available to students pursuing a STEM-related course of study and those residing in the trade area of an Iowa Independent Telecommunications Company.

Scholarship awards will range between $500-$1,000.

The deadline in midnight April 30, 2017.

See the Aureon.com/scholarship for eligibility guidlines and application instructions.

When to Reboot your Router and When to Replace it

router

It may seem simple, but one of the easiest ways to fix a wide variety of technical issues is to simply reboot (or restart) the device, including your router. This is because routers are like small computers that use memory, a processor, and an operating system. And like your desktop or laptop computer, routers also benefit from a fresh start every now and then.

For example, if your internet service goes down at your home, the first thing to try is to reboot your wireless router. It’s a quick process that will often take care of the problem:

1. Unplug your router from its power outlet (don’t just turn it off ).

2. Wait about a minute, then plug it back in.

3. Allow the device a minute or two to turn back on.

For help troubleshooting your current router or selecting a new model, call LPC Connect at (319)342-3369.

Crooks Use Caller ID Spoofing to Wear “Mask” of a Local Phone Number

crook using caller ID spoof

One of the best ways to avoid phone scams has traditionally been to not answer calls from numbers that you do not recognize on your Caller ID. But crooks have a sneaky way around this. With Caller ID spoofing, they are able to make it appear as if their calls are coming from a local phone number. They literally hide behind the “mask” of a legitimate phone number in order to increase the likelihood that you’ll pick up the phone.

How does it work? Caller ID spoofing providers allow individuals and organizations to dictate what phone number they want to appear when they place calls. They pay for a certain number of call minutes, then use an online interface to enter their phone number, the number to be called, and the number they want to appear in the recipient’s Caller ID. The Caller ID spoofing service then makes the call on the spoofer’s behalf.

The goal of this scam is to try and get you to reveal personal information such as account numbers, passwords, and Social Security numbers. To avoid becoming a victim of Caller ID spoofing, take the following precautions:

• Never give out personal information over the phone, such as account numbers, unless you initiate the call.

• If you receive a call requesting information, ask for the name of the organization that is calling. Then, call that organization, using the phone number on your bill or statement — NOT the number on your Caller ID. If the call is legitimate, you will be transferred to the appropriate department. If it’s not legitimate, you can inform the organization of the spoofing incident.

To learn more about Caller ID spoofing, visit https://www.fcc.gov/consumers/guides/spoofing-and-caller-id

There May Be More Than Roots Underground - Call 811 Before You Dig

call 811

All sorts of utility lines, pipes, and cables could be buried on your property. In some cases, they’re close to the surface and easily damaged by even shallow digging, which can result in service interruptions to your neighborhood.

That’s why every digging job — from planting a bush to installing a fence — requires a call to 811 to have utility lines marked. Simply tell the operator where you’re planning to dig and what type of work you’ll be doing. The affected local utilities will send a locator to your property, free of charge. Then you’ll know what’s below and be able to dig safely.

As one of your local service providers, we thank you in advance for your cooperation!

Cloo to be removed from FusionTV Premier package as of February 1, 2017

As of February 1, 2017, Cloo will be removed from our FusionTV Premier package because NBC Universal will cease distributing this network.

It has always been our goal to provide our customers with a variety of programming accompanied by the very best local experience possible. Unfortunately, we do not have any control when networks owners decide to discontinue a channel.

Please contact us at (319) 342-3369 if you have any questions.

Motorhead Mayhem owner and employeesMotorhead Mayhem Service & Repair relies on great Internet and Telephone Service from LPC Connect

Corey Neuendorf, owner of Motorhead Mayhem Service & Repair, located at 512 Main Street in La Porte City, founded his business in August 2012 to service and repair vehicles the way they were taught many years ago. Corey’s goal is to provide top-notch vehicle repair at a fair price with quality parts. The staff of five employees serve customers near and far and they appreciate each and every customer they have.

Motorhead Mayhem Service & Repair provides a unique value to their customers by offering basic engine scanning and tire pressure monitor checks at no cost. Neuendorf relies on his great Internet and telephone service from LPC Connect to keep his business productive and efficient. “If we have had any problems, we get immediate attention (from LPC Connect) to keep us running,” noted Corey. Delivering on LPC Connect’s commitment to providing quality connections, they went the extra mile when a contractor damaged Motorhead Mayhem’s phone line. “We were repaired in less than one hour,” praised the owner.

We appreciate Motorhead Mayhem’s business and we wish you much success in the future!

Ransomware Facts and Tips

Ransomware on laptop

As technology evolves, the prevalence of ransomware attacks is growing among businesses and consumers alike. It’s important for digital citizens to be vigilant about basic digital hygiene in an increasingly connected world.

WHAT IS RANSOMWARE?
Ransomware is a type of malware that accesses a victim’s files, locks and encrypts them and then demands the victim to pay a ransom to get them back. Cybercriminals use these attacks to try to get users to click on attachments or links that appear legitimate but actually contain malicious code. Ransomware is like the “digital kidnapping” of valuable data – from personal photos and memories to client information, financial records and intellectual property. Any individual or organization could be a potential ransomware target.

WHAT CAN YOU DO?
We can all help protect ourselves – and our organizations – against ransomware and other malicious attacks by following these STOP. THINK. CONNECT. tips:
• Keep all machines clean: Keep the software on all Internet-connected devices up to date. All critical software, including computer and mobile operating systems, security software and other frequently used programs and apps, should be running the most current versions.
• Get two steps ahead: Turn on two-step authentication – also known as two-step verification or multi-factor authentication – on accounts where available. Two-factor authentication can use anything from a text message to your phone to a token to a biometric like your fingerprint to provide enhanced account security.
• Back it up: Protect your valuable work, music, photos and other digital information by regularly making an electronic copy and storing it safely.
• Make better passwords: A strong password is a sentence that is at least 12 characters long. Focus on positive sentences or phrases that you like to think about and are easy to remember.
• When in doubt, throw it out: Links in email, social media posts and online advertising are often how cybercriminals try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
• Plug & scan: USBs and other external devices can be infected by viruses and malware. Use your security software to scan them.

Get comprehensive computer protection and local support with SecureIT Plus starting at $7.95/mo.
Call 319-342-3369 for more information.

*Courtesy of the National Cyber Security Alliance.

LPC Connect in Your Community - Barb Bader

Barb Bader

Each day LPC Connect and its employees enrich the lives of many area citizens. In addition to providing financial support to meet community needs, employees offer their time and talents to worthwhile causes. Since October 2001, Barb Bader, customer service representative at LPC Connect has been making a positive impact to both our customers and the community. Barb is active in the La Porte City Women’s Club, serves as the secretary for the La Porte City Chamber of Commerce, and coordinating various charitable initiatives at LPC Connect. Barb lost her husband, Ron, to colon cancer in 2014 she is raising awareness to fight for a cure through working with the American Cancer Society Coaches vs. Cancer event. Barb is responsible for monthly billing in addition to day-to-day customer service tasks and everything between cleaning the office to administrative duties. “I love working with customers and the community whenever I can,” Barb commented. She keeps a busy pace outside of work by attending her children’s sports at Wartburg College. Both juniors, Breann plays volleyball and Bo plays basketball. When asked about her tenure, Barb noted, “During the last 15 years working at LPC Connect, which was LPC Telephone when I started, we have had a lot new opportunities for our customers. Connecting La Porte City and Mount Auburn to faster internet and new services, such as FusionTV, because of our fiber-to-the-home project has been exciting to be a part of.”

Barb’s contributions to our communities are an example for exemplary service and dedication with heart.

emergency vehicle FCC/FEMA Tips for Emergency Communication

When weather-related emergencies strike, it’s important for your safety to be prepared and stay connected:

BEFORE AN EMERGENCY
• Traditional landline telephone service usually works during electric power outages but you may need to use a corded phone; many cordless home phones rely on electric power to operate.
• If a storm is coming, charge your wireless phone; keep an extra battery and a car charger on hand. Also, charge your laptop or tablet.
• Broadcasters are an important source of news during emergencies. Keep a battery-operated, solar-powered, or hand-crank-operated radio or portable television for use during power outages.

DURING AN EMERGENCY
• Limit non-emergency phone calls. This will minimize network congestion, free up “space” on the network for emergency communications, and conserve battery power if you are using a wireless phone. If you do need to make a call, try to keep it brief.
• Call 911 only for emergencies. Learn and use the designated number in your state for highway accidents or other non-life-threatening incidents.
• If you do not have electric power in your home and are using your car to charge wireless phones or listen to news on the car radio, be careful. Remain vigilant about carbon monoxide emissions from your car, especially if it is in a closed space.

To learn about the value of landlines during emergencies, call LPC Connect at 319-342-3369.

Want to help our community win? Support the LPC Connect Team!

Mitch Harrison

When you choose LPC Connect as your communications provider, the benefits go well beyond your home or business to places throughout our community. Each year, we donate generously to local nonprofit organizations including these. Because you support us, we can support them.
• American Cancer Society Coaches vs. Cancer
• Cedar Valley Soccer Club
• Festival of Trails Celebration
• Hawkins Memorial Library
• Honor Flight
• Knights Youth Football Club
• La Porte City Chamber of Commerce
• La Porte City FFA Ag Museum
• La Porte City Fire Department
• La Porte City Little League
• La Porte City Preschool
• La Porte City Women’s Club
• Mount Auburn Fire Department
• The Lord’s Food Pantry
• Union Booster Club
• Union Community School
• Union High School Activities– Baseball, Football, Basketball, Volleyball, Softball, Dance Team, Yearbook
• Union Robotic Teams

Unlike our national competitors, we care about more than just making a profit. We care about making a difference.

Quickly iprove your New Year with Faster InternetQuickly Improve your New Year with Faster Internet

Speeding up your internet is an easy resolution to achieve, especially with this New Year’s deal. Plus, it may help with your other resolutions — reduce stress by getting rid of too-slow internet, and have more fun with a better streaming experience.

Get up to 30 Mbps for just $69.95/mo.* with an LPC Savings Pak.

Call 319-342-3369 for a speedier 2017

*Service availability will depend on location. Certain restrictions apply. All prices subject to change. Contact us for details.

Quickly iprove your New Year with Faster InternetCommunity Donated Generously to Mitten Tree

With outstanding community support, LPC Connect was able to help feed and clothe those in need in our community through our annual Food Pantry and Mitten Tree Drive.

Barb Bader and Heidi Barz, LPC Connect Customer Service Representatives, coordinate these programs and work directly with schools and organizations in LPC Connect’s service area. Non-perishable food items, hats, gloves, mittens, and scarves are donated by employees and customers.

Our thanks to Barb, Heidi, and to everyone who participated this past holiday season!

Congratulations to Union as they advance two teams to state competition.

The Union Knights volleyball team will play at the State Volleyball Tournament at the US Cellular Center in Cedar Rapids on Wednesday, November 9.

The Union Knights will face Mount Vernon in one of the Class 2A semi-final games to be played in the UNI-Dome on Saturday, November 12.

Go Knights!!

9th Annual Chocolate Walk on October 27, 2016

strawberry dipped in chocolate

The La Porte City Chamber of Commerce will host their 9th annual Chocolate Walk on October 27, 2016. Businesses in La Porte City will be offering chocolate treats from 5:30 – 8 p.m. Enjoy a sweet evening and stroll from business to business enjoying chocolate martinis, homemade truffles, chocolate fountains, chocolate dipped strawberries and cake balls, just to name a few. The Chocolate Walk is a great opportunity to visit businesses you may not always get a chance to see and get a taste of what La Porte City has to offer for the holidays! Barb and Heidi will be serving chocolate sensations at the LPC Connect office on Main Street. Please stop by for a chocolate temptation on Thursday, October 27, 2016!

LPC Connect in Your Community - Mitch Harrison

Mitch Harrison

LPC Connect is deeply dedicated to giving back to the communities we serve. Mitch Harrison, outside central office plan technician for LPC Connect since 2010, is committed to giving back to the area. Soon after moving to the area, Mitch joined the La Porte City Fire Department because of his desire to become involved in the community and to help people in need. He was a training officer and received his 5-year fire department certificate. He is actively involved with fundraising as a volunteer at the LPC Firemen’s annual fish fry and benefit auction. He also drives the fire truck in the Festival of Trails parade and serves sandwiches each year at the department’s brat stand. Recently, Mitch was involved in the Mark Harrison Fish On Cancer Awareness, after losing his father to stomach and liver cancer.

Mitch is married to Jenna and has a 10-month old son, Carter.

We are proud of Mitch and his contributions the La Porte City and Mount Auburn communities.

Aureon provides Quality Charity Grants to Iowan Communities

Aureon Grant recipients

Aueron
Aureon, in conjunction with LPC Connect, is pleased to announce that Aureon Charity Grants have been awarded to two organizations within LPC Connect’s service area. Hawkins Memorial Library received a grant for $500.00 and the La Porte City FFA Historical and Ag Museum received a grant for $300.00.

Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grants were presented in conjunction with LPC Connect who sponsored the grant application.

Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas.

For more information about the Aureon Charity Grant Program, call Barb Bader or Heidi Barz at (319) 342-3369.

"We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods."

 

LPC Connect Accepting Donations for Food Pantry and Mitten Tree

LPC Connect tote bag filled with food itemsBeginning this month and while supplies last, visit LPC Connect to pick up a LPC Connect grocery tote, and we invite you to use this tote to fill it with non-perishable food items or cold weather gear for our holiday box drive and Mitten Tree that runs through December. We encourage you to use the tote to donate cans of vegetables, fruits, soup, or cereal as well as other nonperishable food items including items for the Cedar Valley Food Pantry holiday boxes, before Thanksgiving.

ITEMS NEEDED FOR HOLIDAY BOXES INCLUDE:

• Green beans
• Pumpkin
• Corn
• Cornbread
• Cream of mushroom soup
• Instant potatoes
• Applesauce
• Evaporated milk
• Biscuit mixes
• Gravy mixes
• Stuffing mixes
• Muffin mixes
• Cake mixes

LPC Connect is hosting the Mitten Tree Program again this year through Christmas

We are collecting new or handmade hats, gloves, mittens and scarves for people within our community who are in need. This is an opportunity for individuals, families, groups and businesses to support a local program and help a child/children, adults and/ or seniors to stay warm during the winter months. The proceeds will go to families of Black Hawk, Benton and Tama counties.

ITEMS FOR THE MITTEN TREE INCLUDE:

• Hats • Gloves • Mittens • Scarves • Mufflers

TO DONATE TO THE FOOD PANTRY & MITTEN TREE:

1. Pick up a grocery tote from LPC Connect
2. Fill it with non-perishable items for the holiday boxes or cold weather gear for the Mitten Tree
3. Drop off the items to LPC Connect, 306 Main Street, La Porte City, Iowa
4. Keep the tote for yourself!

As an added bonus, LPC Connect customers who make a donation will be entered into a drawing for a LPC Connect gift package. Please contact Barb or Heidi at 319-342-3369, or visit us at www.facebook.com/lpctel for details.

Holiday Open House Friday, December 2nd 1-4 p.m.

We’re hosting a Holiday Customer Appreciation Open House at our office at 306 Main Street, La Porte City, to say thanks for choosing us as your communications provider.

You’re invited to stop by for a few minutes and let us treat you to holiday refreshments and a door prizes.

It’s customers like you that enable LPC Connect to branch out into new technology. Have a happy and healthy holiday season!

To help feed those in need, we’re also hosting a Mitten Tree and Food Drive. Please bring non-perishable food items and cold- weather gear to our office through Christmas to help families in Black Hawk, Benton, and Tama counties. Thank you!

Improve the Speed of your WiFi Network

family using a laptop

If your Wi-Fi router is out of date or not set up correctly, it could be slowing down your Internet speed. Here are some tips to help you maximize router performance:

Buy a new router that supports 802.11ac. One of the best ways to make sure your network is as fast and reliable as possible is to use up-to-date hardware that supports the latest standards. With all the devices in your home, it’s more important than ever to have a wireless router that can handle the increased demand for Wi-Fi connectivity.

Move your router to its ideal position. For the best signal and coverage, put your router in an open space near the center of your home. Keep it away from thick walls made of brick or concrete, and make sure it’s not around metal items which can reflect Wi-Fi signals.

Make sure your router is secured using WPA2 with AES. The latest two standards, 802.11n and 802.11ac, don’t operate at the highest possible rates when either the client or router use WPA or TKIP. Putting a password on your router or limiting which devices can access your network will keep other people in the neighborhood from using your network and slowing it down.

Reduce interference by removing or minimizing the use of interfering devices. These include baby monitors, older cordless phones, microwave ovens, wireless speakers, and some security cameras.

Make sure your router is configured to automatically identify and use the least congested frequency. Or you can manually choose the best non-overlapping channel. Slow Wi-Fi speeds may be the result of interference from your neighbors’ Wi-Fi networks as all the devices compete to use the same channel. For example, if neighbors are downloading a Netflix movie using the same Wi-Fi channel as your home’s Wi-Fi router, your router and devices may only get thin slices of “air time” to talk.

Stop by LPC Connect or call 319-342-3369 for help selecting a new router. We stock and install a variety of routers designed to meet a customer’s individual needs.
Article courtesy of Cornerstone Group

6 Things you don't have to do with a Landline Phone

couple with landline phone Having a corded landline phone at home provides you with many benefits including consistently clearer voice quality than a cell phone. However, did you ever stop to consider all of the little annoying things you don’t have to do with your landline phone?

Here are our favorites:

  • You don’t have to think about signal strength.
  • You don’t have to remember to charge the battery.
  • You don’t have to run around the house looking for it when it rings.
  • You don’t have to be careful not to drop it and break the screen.
  • You don’t have to worry about losing your phone.
  • You don’t have to take time to do software upgrades.

Sometimes, keeping things simple is simply better.

Watch Out for Tech Support Scams

Warning Scam Alert When you communicate with tech support, you want them to help you solve computer problems, not create them! Yet, that’s exactly what scammers pretending to be tech support personnel are doing.

Here’s how it works: Pop-up ads claiming to sell fixes for your computer lead you to a website to download the software. The website includes a phone number for you to call to “register” the software. When you call, the person on the other end of the line requests information, such as passwords or remote access to your computer. Using remote access, they “examine” your computer and tell you that it has problems that need additional “solutions.” They then ask for your credit card number to purchase these so-called solutions that don’t actually do anything. While they’re at it, they may infect your computer with malware or use your financial information to commit credit card fraud.

In a variation of this scam, tricksters call you and claim that they’re on the tech support team at Microsoft or another well-known technology company. They go through the same process of accessing your computer, getting credit card or other information, and then causing trouble.

TO PROTECT YOURSELF, FOLLOW THESE TIPS:

  • Never give access to your computer to someone who calls you out of the blue.
  • To contact tech support, call the number you already have for your hardware or software.
  • Never provide credit card information, passwords, or other sensitive data to someone claiming to be a tech support representative.
  • Protect your computer from viruses.
  • Learn how to avoid identity theft.

If you fear you may already have been a victim, check your computer for malware, change passwords you may have given out, and reverse any associated credit card charges. Protect your computer with fully-automated anti-virus software with SecureIT services from LPC Connect starting at just $4.95/month.
Article courtesy of Cornerstone Group

Go Green with LPC Connect Paperless Billing and E-Z Pay

Would you like to receive your LPC Connect monthly statement via email? It’s simple with paperless billing from LPC Connect. You can receive your monthly statement by email only, or by both email and regular mail.

Combine paperless billing with E-Z Pay and the process of paying your LPC Connect bill each month is made faster and easier. You’ll save money on paper checks and postage, and you’ll save time.

The amount due each month will be automatically paid via the checking account or savings account you select. No more worries about late fees, since you know your payments will be made on time.

By helping LPC Connect cut down on the use of paper bills, you also help conserve natural resources and reduce our carbon footprint.

Call Barb or Heidi at 319-342-3369 to sign up today!

Get off the Sidelines and Score Big with a Bundle

football players

If your goal is to get the best deal on your TV, Internet and phone services, there's no better game plan than to run with an LPC Savings Pak. You'll save money every month with this winning strategy, plus you'll enjoy the convenience of getting all of your communications from us - the home team with a dedicated lineup of players.

Build your bundle and add up the savings! For example, our LPC Savings Pak includes Residential Service, Caller ID, Voicemail, Call Waiting, 3-Way Calling and more. It can save you hundreds of dollars each year!

FusionTV Premier - Save $5.00/month
Silver, Gold or Platinum Fusion Internet - Save $5.00-$10.00/month
SecureIT Live - Save $1.00/month
SecureIT Plus - Save $2.00/month
Unlimited Long Distance - Save $10.00/month

Call Heidi or Barb at (319) 342-3369 and sign up for an LPC Savings Pak today!

Cedar Valley Trust staff membersCedar Valley Bank & Trust Credits LPC Connect for Lending a Helping Hand

"It’s all about you" is their motto. Cedar Valley Bank & Trust’s highest priority is serving and supporting the communities and customers they consider friends and neighbors, according to David Coulter, who is president and owner of the bank formerly known as Mount Auburn Savings Bank. Coulter says what makes Cedar Valley Bank & Trust unique is that they focus on customers’ individual needs. “You can get everything you need from one place. From opening a child’s first savings account to financing a home purchase to planning for a comfortable retirement, Cedar Valley Bank & Trust can help you. We have all the products you can get at a large regional bank. When you call the bank, you get us, not a machine. A handshake is still important to us,” added Coulter. Both LPC Connect and Cedar Valley Bank & Trust share these same core values.

The relationship between LPC Connect and Cedar Valley Bank & Trust spans over a century, as the bank has been an LPC Connect customer since 1907. More recently, LPC Connect installed a VLAN between the La Porte City and Vinton offices, which provides an uninterrupted Ethernet connection allowing for the staff of 15 employees to perform critical business functions. They also subscribe to telephone and Internet services from LPC Connect.

Cedar Valley Bank & Trust benefits not just from LPC Connect’s services, but also from their customer service. Coulter points out, “We appreciate the quick response time from LPC Connect when we have phone or internet problems. We previously had worked with a large phone service in the Vinton office and we appreciate how LPC Connect understands when we have an urgent need that needs to be repaired quickly in order for us to continue to do business. Having a locally owned phone and Internet provider right across the street from us has been very helpful to our business. We get service quick and done right, which is essential to our business.”

Jesse Wasson Award to Jon and Heidi Barz

Jon and Heidi Barz

Jon and Heidi Barz were presented with the 2016 Jesse Wasson Award at a ceremony during the LPC Lions Festival of Trails Celebration June 16, 2016. Established in 1980, the Jesse Wasson Award is designed to honor members of the community who have distinguished themselves as caring, committed citizens who are dedicated to community betterment. The award is named after the City’s founder, Dr. Jesse Wasson.

Jon, co-owner of Restoration Services, Inc., and Heidi, a Customer Service Representative with LPC Connect, have made contributions to the community through their involvement in a wide range of activities connected to local service organizations, Union schools and their church.

Jon and Heidi Barz embody the spirit of the Jesse Wasson Award through their community- minded attitude and willingness to help whenever and wherever needed.

Congratulations Jon and Heidi on receiving this distinguished award and thank you for your contributions to the community!

LPC Connect in Your Community - Kraig DeVries

Kraig-DeVries coaching youth teams

LPC Connect works for you, our customers. We are a company that provides local jobs and whose taxes are kept locally. We give back to the communities we serve through civic memberships and employee volunteerism in the roles of coaches, workers, committee members, organizers, leaders, and more.

Kraig DeVries, LPC Connect’s plant technician, has been actively involved with several youth programs after moving to La Porte City form Wilton, Iowa. Kraig shares his time and talent as a youth baseball, basketball, and football coach for more than seven years in addition to being a Boy Scout leader for 5 years.

Kraig is married to Sue and has two sons Reece and Ryan, which fuels his passion for working with kids. “I love being involved and working with the youth programs,” commented DeVries.

Thank you for your commitment to the LPC Connect community, Kraig!

LPC Connect FusionTV Update - Effective May 31, 2016

LPC Connect has received notification from iN DEMAND that they will cease delivery of Pay-Per-View (PPV) movie channels 384 - 387 effective May 31, 2016. As stated in their notification, the decision to cease delivery of these channels was driven by the evolution of VOD movie content and the continued industry-wide decline of PPV movie rental business.
The removal of the PPV movie channels does not affect the PPV event channels offered. iN DEMAND will continue to provide the PPV event channels including 380 and 383.

Direct questions to LPC Connect Customer Service at (319) 342-3369.

Need Cash For College? Learn about the INS Scholarship ProgramINS Network Services Scholarship Program

Iowa Network Services has established the INS Scholarship Program for students pursuing a career in science, technology, engineering or mathematics (STEM). High school juniors and graduating seniors during the 2015-2016 school year are eligible. Scholarship awards ranging between $500- $1,000 will be offered to students who have outstanding academic and achievement records. Alpine Communications customers are eligible to offer the INS Scholarship.

Eligible students can begin submitting their entries beginning March 15, 2016 through midnight April 15, 2016. Applicant eligibility and submission requirements are available at https://iowanetworkservices.com/scholarships. The application form is located at https://iowanetworkservices.com/iowa-network-services-scholarship-application.

Sun Outages May Affect Your TV Picture

If your TV picture momentarily turns snowy or blurry during the month of March, it's probably from a sun outage. This is a natural phenomenon, which occurs twice a year (in the spring and fall).

During these brief "eclipse" periods — when the receive antenna on the earth, the satellite, and the sun are in direct alignment — the sun's focused "noise" energy overwhelms the video signal from the satellite. Reception becomes degraded and eventually impossible for a brief period of time, usually less than 15 minutes. All communications providers using satellites experience this effect.

The following networks may be affected during the month of March:

ESPN
ESPN2
NBCSN
Big Ten Network
TBS Superstation
TNT
FX
USA Network
A&E
Spike TV
Comedy Central
Fox News Channel
CNN
MSNBC
ABC Family Channel
Discovery Channel
History Channel
Lifetime
The Learning Channel
Bravo
HGTV
Food Network
Hallmark Channel
MTV

There is nothing that can be done from a technical standpoint to prevent the sun outage effects. Fortunately, however, sun outages are a short-term problem and end when the equinox is over. Please contact us if you have any questions or watch this video for more information.

smartphoneIntroducing the Convenience of Voicemail to Email

More ways to manage your messages with efficiency—whether you’re at home, work or on the road—from any computer or smartphone! The solution is LPC Connect Voicemail to Email.

This convenient combination lets you:
• Receive an immediate email notification with the Caller ID information and an attached audio file so you can listen to your LPC Connect Voicemail on your smartphone.
• Check your voicemail messages from any computer.
• Listen to your voicemail messages online.
• Save important voicemail messages on your computer.

Best of all, Voicemail to Email can be added at no cost if you are a current LPC Connect Voicemail subscriber. It’s simple to add Voicemail to Email to your current voicemail service! Please contact LPC Connect Customer Service at 319-342-3369.

“Our family absolutely loves the Voicemail to Email feature. It allows us to work and travel away from home, but stay in contact with those that need to reach us. Whether we are home or away, we still know what is happening because our voicemail messages are delivered to our smartphones and laptops.”
– Jennifer

For more details on Voicemail to Email or to add LPC Connect’s Voicemail Service, call 319-342-3369 or email us your request to lpctelco@lpctel.net

Is Outdated Hardware Affecting your Internet Connection?

wireless routerIf you’re experiencing “drops” in your Internet connection or the speed seems to have slowed down, it may have nothing to do with your service from LPC Connect. The culprit could instead be outdated hardware in your home, namely your wireless router. For example, some older routers have a speed cap limiting the maximum Internet speed possible.

If you need to update your wireless router, contact the local experts at LPC Connect. Simply call to arrange a convenient installation appointment and our technicians will secure your wireless network to protect it from hackers and bandwidth theft.

Please call us at 319-342-3369 for more information about LPC Connect’s Wi-Fi networking service or troubleshooting help.

New Channels Added to LPC Connect's Watch TV Everywhere

LPC Connect Internet Customers Experience Free Internet Upgrade

LPC Connect announced that it has raised internet speeds for all Silver, Gold, Platinum, and Diamond high-speed Internet customers throughout La Porte City, Mt. Auburn, and the surrounding rural areas they serve. The company also noted that this Internet speed increase benefits both residential and business customers for no extra cost and transition will be complete by September 1, 2015. There is nothing customers need to do, as their speeds will increase automatically.

“As customer demands and technology evolve, we are constantly looking for ways to improve the online experience of our customers. Upgrading Internet speeds to our broadband customers gives them more speed for chatting, surfing, streaming, gaming, or downloading – all from a provider that supports the local community and believes that our customers deserve the best in their broadband service,” said Chris Hopp, LPC Connect’s general manager.

The number of devices connecting to the Internet by customers in their homes and businesses are increasing exponentially based on the results of LPC Connect’s annual Customer Satisfaction Survey. LPC Connect surveyed their consumers and 57% of the respondents own three or more Internet-connected devices in their household or business, and that number is expected to keep rising.

LPC Connect provides unlimited Internet plans, while many providers are choosing to meter broadband plans and imposing data caps on their Internet plans. This means their subscribers are being charged overage fees when their broadband usage goes over a certain limit.

“It’s our honor to serve rural Iowa with increased broadband speeds and contribute to the local economy. LPC Connect employees are the people you will likely run into at school sporting events, community celebrations, and donating their time to a variety of local charitable organizations. It’s important that while customers may not always be familiar with tomorrow’s technology, they will have a familiar hometown company such as LPC Connect to rely on,” said Hopp.

LPC Connect is locally owned and has been providing customers with telecommunications services for over 100 years. The company locally employs eight people and is guided by a five-person Board of Directors. For more details about LPC Connect, visit www.lpctel.com or call (319)342-3369.

FusionTV’s WatchTVEverywhere Offering Continues to Expand

Networks available on WTVE at LPC Connect

LPC Connect is excited to announce these new networks now available on the WatchTVEverywhere* platform. This summer, watch TV without the TV!

Bravo
CNBC
E!
Golf
MSNBC
NBC
NBC News
NBC Sports
Oxygen
Style
Telemundo
ABC
ABC Family
Disney
Disney Junior
Disney XD

Getting started has never been easier. Visit www.watchtveverywhere.com to create a free account, username and password. Sign up today or call Barb or Heidi at (319) 342-3369 for more information.

*FusionTV subscription required. Live programming not available with all networks. Mobile data rates may apply when accessing a wireless network. WatchTVEverywhere is included with a qualifying FusionTV plan ($84.95 Premier package). Please call 319-342-3369 to upgrade to the FusionTV Premier package. Some restrictions apply.

Iowa Network Services, Inc. (INS) presented an INS Charity Grant Program award to La Porte City FFA Historical & Ag Museum

INS Grant presented to FFA Historical & Ag Museum

Iowa Network Services, Inc. (INS) presented an INS Charity Grant Program award to La Porte City FFA Historical & Ag Museum. The grant was presented in conjunction with LPC Connect who sponsored the grant application. INS created the grant program in 1993 to increase service and support to the rural Independent Telecommunications Companies and the communities it services. For more information about the Iowa Network Services Charity Grant Program, visit http://www.lpctel.com/INS-charity-grant.html.

Pictured are Mike Stevens, Julie Miller, Joe Craig, Heidi Barz and Barb Bader.